• What is Aurora Companions?

: Aurora Companions provides non-medical companionship and support services for seniors, adults, youth, and individuals seeking social connection and community engagement. Our goal is to help clients remain active, independent, and connected through meaningful companionship and personalized support. 

• Who can use our services?

: Our services are available to seniors, adults, youth, and individuals who may benefit from companionship, community participation, transportation support, or assistance with daily activities. We welcome clients from all backgrounds and stages of life.

• Do I need a membership?

:  No. Membership is completely optional. We offer both one-time visits and recurring support services, allowing clients to choose the option that best fits their needs. 

• Do you offer one-time visits?

: Yes. Clients can book one-time visits for companionship, appointments, outings, transportation, errands, and other support needs without committing to an ongoing schedule.

• What areas do you serve?

: Aurora Companions proudly serves Winnipeg and surrounding communities. Services outside Winnipeg may be available, and additional travel fees may apply depending on location. 

• What services do you provide?

: Aurora Companions provides non-medical companionship and support services, including social visits, transportation assistance, appointment accompaniment, community outings, shopping support, light errands, wellness check-ins, and meaningful companionship tailored to each client's needs. 

• Do you provide transportation?

: Yes. Transportation support may be available for appointments, errands, community activities, and social outings. Availability may depend on location and companion scheduling. 

• Can companions accompany clients to appointments?

: Absolutely. Our companions can accompany clients to medical appointments, social engagements, community programs, and other outings to provide support and companionship throughout the visit. 

• Can I request the same companion?

: Yes. We strive to provide consistency whenever possible and will do our best to match clients with the same companion for ongoing visits. 

• Do you support younger adults as well?

: Yes. While many of our clients are seniors, Aurora Companions also supports younger adults and individuals seeking companionship, community engagement, transportation assistance, or social support. 

• How much do services cost?

: Our standard rate is $35 per hour, with a minimum booking of 2 hours per visit. Membership plans are also available for clients seeking ongoing support and additional benefits. Contact us for the membership price.

• What are the benefits of membership?

: Membership provides added value for clients who require ongoing support. Benefits may include discounted rates, priority scheduling, complimentary check-in calls, and other exclusive member advantages.  For more information about our pricing and membership options, please click the button below. 

• Is GST included?

:  No. Applicable taxes, including GST, will be added to service fees where required. 

• What payment methods do you accept?

: We currently accept e-Transfer and cash. Additional payment options may be available upon request. 

• Are there any long-term contracts?

: No. Aurora Companions does not require long-term contracts. Clients are free to choose one-time visits, recurring services, or membership plans based on their individual needs. 

• Are your services medical?

: No. Aurora Companions provides non-medical companionship and support services. Our focus is on social engagement, transportation support, community participation, and meaningful companionship. 

• Do you provide personal care or nursing services?

: No. We do not provide personal care, nursing services, medication administration, or other medical treatments. Clients requiring medical or personal care services should consult an appropriate healthcare provider. 

• Are companions screened?

: Yes. We carefully screen and select our companions to help ensure a safe, professional, and positive experience for our clients and families. 

• What is your cancellation policy?

: We understand that plans can change. We kindly ask clients to provide advance notice whenever possible if a visit needs to be cancelled or rescheduled. Please contact us directly for specific cancellation details. 

• Are clients insured during outings?

: Aurora Companions maintains appropriate business insurance coverage. However, coverage may vary depending on the activity and circumstances. Please contact us if you have specific questions regarding insurance and community outings.